Terms And Conditions

General Terms and Conditions – Chloe & Rose Vegas

Article 1 – Definitions

The following definitions apply to these General Terms and Conditions:

  • Withdrawal Period: The period during which the consumer may exercise their right to cancel the contract.

  • Consumer: An individual who is not acting within the scope of their business or profession, and who enters into a distance contract with a business.

  • Continuous Contract: A distance contract for a series of products or services where obligations are carried out over time.

  • Right of Withdrawal: The option for the consumer to cancel a distance contract within the withdrawal period.

  • Business: An individual or legal entity offering products or services at a distance to consumers.

  • Distance Contract: A contract concluded between a business and a consumer via distance communication technology.

  • CESOP: Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Business Identity

  • Company Name: Chloe & Rose Vegas

  • Business Registration Number: 86814621

  • GST/VAT Number: [if applicable]

  • Customer Service Email: info@chloerosevegas.com

  • Business Address: Las Vegas, Nevada, USA

Article 3 – Scope of Application

These General Terms and Conditions apply to all offers made by Chloe & Rose Vegas and to any distance contract concluded with the consumer. These terms will be made available before an agreement is finalized, either electronically or otherwise.

Article 4 – Offers

All offers are non-binding. Chloe & Rose Vegas reserves the right to change or withdraw offers at any time. All prices are clearly stated, including applicable shipping costs, taxes, customs duties, or courier charges if applicable.

Article 5 – Agreement

An agreement is concluded once the consumer accepts an offer and meets all stated conditions. The acceptance will be confirmed via email without undue delay.

Article 6 – Right of Withdrawal

Consumers have the right to cancel their purchase within 14 days after receiving the product, without giving any reason. Return shipping costs are the responsibility of the consumer.

Article 7 – Costs in Case of Withdrawal

Refunds will be processed within 14 days of cancellation, provided the returned items are unused, undamaged, and in their original packaging.

Article 8 – Customs and VAT

Customers are responsible for all customs formalities in their country of residence, including duties, taxes, and clearance fees.
Chloe & Rose Vegas is not considered the official importer of goods shipped outside the U.S. Customers are advised to check their country’s import rules prior to ordering.
All additional administrative or customs fees are the sole responsibility of the customer.

Article 9 – Compliance with CESOP

As of 2024, payment service providers are required to submit transaction data to CESOP under EU law. Chloe & Rose Vegas adheres to these rules, and relevant payment data may be processed accordingly for international compliance.

Article 10 – Compliance and Warranty

Chloe & Rose Vegas guarantees that all products comply with the agreed specifications and legal standards. Defect claims must be submitted in writing within 14 days of receipt. Products must be returned in original packaging and condition.

Article 11 – Delivery

Orders are generally delivered within 30 days unless stated otherwise. In case of expected delays, customers will be notified within 14 days of order placement.
The customer is considered the importer and is legally responsible for complying with all customs and import procedures.
Delays or issues with customs do not justify order cancellation or refund.

Article 12 – Complaint Resolution

Complaints must be reported in writing within 7 days after the issue is identified. Chloe & Rose Vegas will respond within 14 days. If more time is needed, an estimated response time will be communicated.

Article 13 – Disputes

These Terms and Conditions are governed by the laws of the United States. Disputes will first be addressed through mutual consultation. If unresolved, disputes will be submitted to the competent court in Las Vegas, Nevada, USA.